Pavone Shipping Policy:

 

SHIPPING POLICY

It is important to note that order processing times are separate from shipping times.

All orders are processed within 3-7 business days (excluding weekends and holidays) after we receive your order confirmation email. You will receive a new notification when your order has been shipped.

In case of a high order volume or for a very specific order, it is possible that this lead time will be increased. We will keep you informed in these special situations

LOCAL DELIVERY AND IN-STORE PICKUP

All our spindles are shipped by post or special carrier. We do not offer local deliveries or pick-up.

INTERNATIONAL SHIPPING

We offer shipping services in France and internationally to almost any country in the world.

The shipping cost of your order will be calculated and displayed at the time of ordering. They depend on your geographical area and the carrier chosen for your delivery when you place your order.

Your order may be subject to import duties and taxes, which are incurred once the shipment reaches your destination country. "Pavone by Pavone" is not responsible for these charges if they are applied and are borne by you as a customer.

HOW CAN I CHECK THE STATUS OF MY ORDER?

When your order is shipped, you will receive an email notification from us that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.

If you have not received your order within the advertised timeframe, following receipt of your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS & EXCHANGES

Our return policy is available at:

https://www.pavone-by-pavone.com/policies/refund-policy

If you have any further questions, please do not hesitate to contact us at marie-christine@bijoux-pavone.fr